Sweet Shipping Details
Gourmet Care Disclaimer
All products at T&L Sweet Fluff are handcrafted, small-batch gourmet cotton candy creations. Because our sweets are made to order, slight variations in flavor intensity, color, and texture are part of their unique charm. We take every precaution to ensure quality, but please review all ingredients if you have specific dietary sensitivities. Our cotton candy is a delicate confection sensitive to humidity and heat. To preserve the fluff, we recommend selecting expedited shipping during warmer months. T&L Sweet Fluff ensures your treats leave our kitchen in perfect condition, but we cannot be held responsible for transit delays or storage conditions once the fluff is in the carrier's hands.
The Fluff Delivery
Processing Time: All orders are freshly packed and shipped within 2-3 business days from San Antonio, Texas.
• Texas Heat & Humidity Disclaimer: Cotton candy is highly sensitive to heat and moisture. While we prepackage our fluff tightly to protect it, we cannot control the weather. During high-temperature months, we strongly recommend choosing expedited shipping and retrieving your package from your mailbox or porch immediately upon delivery to prevent shrinking or melting.
• Carrier Delays & Delivery: We ship via major carriers (USPS, UPS, FedEx). Once a package is handed over to the carrier, T&L Sweet Fluff Factory is not responsible for transit delays, lost packages, or theft. You will receive a Wix tracking link as soon as your order ships. Refund & Return Policy
• All Sales Are Final: Because our cotton candy is a perishable food product, we do not accept returns or exchanges under any circumstances to ensure food safety.
• Melted or Shrunk Product: Cotton candy naturally settles over time, and exposure to extreme heat during transit can cause it to shrink. Because this is an environmental factor outside of our control, we do not issue refunds for cotton candy that has shrunk or deflated during shipping.
• Damaged or Incorrect Orders: If we sent you the wrong flavor, or if your package arrives physically torn or broken due to a packing error on our end, please contact us within 48 hours of delivery.
• Please include your order number and a clear photo of the damaged/incorrect product.
• If verified, we will happily send a replacement order or issue a store credit. Contact Us For any questions regarding your order, shipping, or these policies, please reach out to us: T&L Sweet Fluff Factory San Antonio, Texas Email: tlsweetflufffactory.com
Free delivery within a 2-mile radius. Customers have the option to request the meet up location if here in San Antonio, Texas. Shipping costs are calculated at checkout based on weight and destination. We use UPS. You will receive a tracking number as soon as your sweet fluff is on its way. For international shipping or bulk event orders, please contact us directly at orders@tlsweetflufffactory.com